Billing Basic Assumptions
Billing cycle: Guardz issues an invoice on the 1st of every month. Billing is always monthly.
What your invoice reflects: Each invoice is a snapshot of your active users for the upcoming month, based on your purchased plan and the users currently active in your account.
Adding users mid-month: If you add new users after the 1st, they'll appear on your invoice starting the following billing cycle — not the current one.
Unlicensed users: Users who aren't actively licensed are still billed unless you specifically exclude them in the Guardz User Management interface.
First-time activation: The only time you're billed a partial amount is when you activate your plan for the first time. In that case, you're billed immediately for the prorated amount remaining in that calendar month.
One plan per tenant: Guardz doesn't support mixing plan tiers (for example, Pro and Ultimate) within the same tenant. Each tenant is assigned a single plan level, which applies uniformly to all protected users and devices under that tenant.
Historical usage data: The Subscription & Billing page shows your current active users and upcoming billing estimate — it doesn't retain snapshots of past dates. If you need historical usage data for reconciliation or audits, this is available via the Guardz Open API.
Your Primary Invoice Explained
General Overview:
Guardz billing is based on your plan commitment and actual usage.
Each invoice clearly shows two elements:
Your Commitment – your subscribed plan tier, committed quantity, and price per unit.
Your Actual Usage – your usage during the billing period, including any usage beyond your commitment.
If your usage stays within your commitment, no additional usage charges apply. If your usage exceeds your commitment, the additional units are billed according to the applicable overage rate.
End-points vs. Users (Units)
Your plan tier defines the number of users and endpoints included in your commitment. For example, with a 100-user minimum tier, your commitment includes 100 users and 100 endpoints.
As long as you are below your user commitment, additional devices are counted as users until the committed number of users is reached.
Once the number of devices exceeds your user commitment, additional devices are billed separately as device overage, typically at a lower per-unit rate than your standard user price.
Invoices Examples:
Commitment plans:
All users are within the committed plan tier:
The first invoice line represents the plan tier and its commitment.
Under the Description column, you can see the subscribed plan, the number of users included in the monthly commitment, and the price per unit (user).
The Units column shows the committed users, while the Amount is calculated as: Committed Users × Unit Price = Commitment Amount.
The second invoice line represents your Actual Usage. In this example, you have 90 users in total, which is within your committed plan tier.
Since your usage has not exceeded your commitment, there are no additional users to charge. Therefore, the Actual Usage line shows an amount of $0.
As a result, your Total Amount Due is simply your Commitment Amount + $0 Additional Usage.
Total user count exceeds the committed plan tier:
In this example, you are subscribed to the Ultimate Plan with a commitment of 300 users per month.
The first invoice line represents your plan tier and its commitment. Under the Description column, you can see the subscribed plan, the number of users included in your monthly commitment, and the price per unit (user).
The Units column shows your 300 committed users, while the Amount is calculated as: 300 Committed Users × Unit Price = Commitment Amount.
The second invoice line represents your Actual Usage. In this example, you have 302 users in total, which is 2 users above your committed plan tier.
Since your usage has exceeded your commitment by 2 users, the Actual Usage line represents the 2 additional users and calculates the additional charge as: 2 Additional Users × Unit Price = Additional Usage Amount.
As a result, your Total Amount Due is your Commitment Amount + Additional Usage Amount.
Monthly plans (Pay-As-You-Go):
In this example, you are subscribed to the Ultimate Plan with a commitment of 30 units per month.
The first invoice line represents your plan tier and its commitment. Under the Description column, you can see the subscribed plan and the number of units included in your monthly commitment.
The Units column shows your 30 committed units, while the Unit Price column shows the agreed price per unit.
The Amount is calculated as: 30 Committed Units × Unit Price = Commitment Amount.
The second invoice line represents Additional Endpoints Overage. This reflects the number of additional endpoints above your included commitment.
The charge for the additional endpoints is calculated as: Additional Endpoint Units × Unit Price = Additional Endpoints Overage Amount.
As a result, your Total Amount Due is your Commitment Amount + Additional Endpoints Overage Amount.
Tenant Breakdown:
To view a detailed breakdown of your usage by tenant for a specific billing period, go to Subscription & Billing, locate the relevant invoice, and click “Download Summarized CSV”. The CSV provides a tenant-level breakdown of usage, including the plan and number of users and devices for each tenant.
