Billing Basic Assumptions
Billing cycle: Guardz issues an invoice on the 1st of every month. Billing is always monthly.
What your invoice reflects: Each invoice is a snapshot of your active users for the upcoming month, based on your purchased plan and the users currently active in your account.
Adding users mid-month: If you add new users after the 1st, they'll appear on your invoice starting the following billing cycle — not the current one.
Unlicensed users: Users who aren't actively licensed are still billed unless you specifically exclude them in the Guardz User Management interface.
First-time activation: The only time you're billed a partial amount is when you activate your plan for the first time. In that case, you're billed immediately for the prorated amount remaining in that calendar month.
One plan per tenant: Guardz doesn't support mixing plan tiers (for example, Pro and Ultimate) within the same tenant. Each tenant is assigned a single plan level, which applies uniformly to all protected users and devices under that tenant.
Historical usage data: The Subscription & Billing page shows your current active users and upcoming billing estimate — it doesn't retain snapshots of past dates. If you need historical usage data for reconciliation or audits, this is available via the Guardz Open API.
Your Primary Invoice Explained
General Overview:
Guardz bills primarily on users.
Each invoice line makes clear two elements:
What you're committed to - the plan and quantity you signed up for.
What you're actually using - your current usage against that commitment.
If your usage stays within your committed amount, you're only billed the flat committed price with nothing extra. If your usage goes above your commitment, the additional amount is billed at your plan's overage rate.
End-points vs. Seats (Units)
Your plan's user commitment also includes an allowance of end-points (devices) per user. As long as your device count stays within that allowance, devices are covered under your existing seats.
Until the allocated user seats are fully utilized, each additional device is mapped to an available user seat and is therefore counted and charged as a user
If your device count exceeds what your user commitment covers, the additional devices are billed separately as device overage, typically at a lower per-unit rate than your standard per-user price.
Invoices Examples:
Commitment plans:
Total users within the commitment range:
The first record represents the customer’s commitment.
Under the Description column, you can see the subscribed plan, the agreed price per user, and the number of users included in the monthly commitment.
The Units column shows the committed users, while the Amount is calculated as: Committed Users × Unit Price = Commitment Amount.
The second record represents the customer’s Actual Usage. In this example, the customer has 90 users in total, which is within the committed number of users.
Since the customer has not exceeded the commitment, there are no additional users to charge for. Therefore, the Actual Usage record shows an amount of $0.
As a result, the total amount due is simply the amount shown in the first record: Commitment Amount + $0 Additional Usage = Total Amount Due
Total users above the commitment:
In this example, the customer is subscribed to the Ultimate Plan with a commitment of 300 users per month.
The first record represents the customer’s monthly commitment. The Amount is calculated by multiplying the committed number of users by the agreed price per user: 300 committed users × Unit Price = Amount.
The customer’s actual usage for this billing cycle is 302 users, which is 2 users above the commitment.
Because the customer exceeded the commitment, the invoice includes an additional record titled Ultimate Plan – Actual Usage. This record represents the 2 additional users and calculates the overage charge as:
2 additional users × Unit Price = Overage Amount.
The total amount due is calculated by adding the two amounts shown on the invoice: Commitment Amount + Overage Amount = Total Amount Due.
Monthly plans (Pay-As-You-Go):
The first record represents the customer’s subscription.
In this case, the customer is subscribed to the Ultimate Plan with a commitment of 30 units per month.
The Unit Price column shows the agreed price per unit.
The Amount is calculated as: Committed units × Unit Price = Amount
The second record represents Additional Endpoints Overage. This reflects the number of additional devices above the customer’s included commitment.
As with the subscription record, the charge for the additional endpoints is calculated as: Additional endpoint units × Unit Price = Overage Amount
Finally, the total invoice amount is the sum of both charges:
Subscription Amount + Additional Endpoints Overage Amount = Total Amount Due.
Consolidated Invoices:
Customers may also receive a consolidated invoice, meaning that a single invoice can include all three billing types described above, depending on the plan and commitment associated with each tenant.
Tenant Breakdown:
The invoice provides an aggregated view of the total charges, grouped by plan and the total number of users on each plan. To view a detailed breakdown by tenant for a specific invoice, navigate to the Subscription & Billing section, locate the relevant invoice, and click 'Download Summarized' CSV' to download the tenant-level breakdown.
