Introduction

Welcome to the Guardz User Portal—your personal security dashboard!

Here, you can:

View & manage quarantined emails
Complete security awareness training
Take proactive steps to protect company data

By actively using the portal, you help prevent phishing, malware attacks, and unauthorized access to your organization. Let’s get started!

Getting Started: Accessing Your User Portal

Portal Link: https://app.guardz.com/user-portal

How to Log In

Click the portal link above

2. Choose Google Workspace or Microsoft 365, depending on your organization's email provider

3. Sign in with your company email credentials.

4. You will be redirected to your Guardz User Portal Dashboard.

Tip: Bookmark the portal link for quick access!

Navigating the User Portal

Upon logging in, your dashboard will look like this:

Left Menu Options-

Security Awareness Training – Complete assigned security lessons
Quarantined Emails – Review emails flagged as potentially suspicious

Email Security: Impersonation & Caution Banners

Why emails are flagged?

Email is one of the most common attack vectors used by hackers. When the service is enabled, all incoming emails are automatically scanned. Depending on the results, emails may be quarantined, moved to spam, or tagged with a warning banner.

Smart Banners

Added to emails to educate users about potential risks and company procedures.

Examples:

A banner for emails containing requests for payment details
A banner for first-time senders to a recipient or recipient domain, indicating potential impersonation
A banner for emails that failed SPF checks

Warning Banners

Banners generated based on specific detection attributes for high-risk emails.

Examples:

Suspected phishing: the email has elements that suggest it is an attempt to trick the user into revealing private information
Encrypted attachments: the email is attached with file containing encrypted data
Password-protected attachments: the email has an attachment protected by a password. The user must provide the password to scan the attachment. This feature may be enabled by your administrator to help keep your organization secure. If it is enabled and you receive an email with a password-protected attachment, you’ll need to enter the password before the file can be scanned. The scan ensures that the attachment is safe to open.

What to Do?

You are required to take an action according to the attached banner, for instance:

Verify the sender before responding
Report the email if it looks suspicious
Provide password if required
In some cases, you may also "Mark as Safe" or "Report & Delete"

Quarantined Emails: Managing Suspicious Emails

Why are emails quarantined?
Emails that are moderately or highly suspicious are automatically moved to Quarantine for your review.

How to Review Quarantined Emails

1. You will receive an alert email notifying you about a quarantined message

2. Click "Review" in the email, or go to User Portal > Quarantined Emails anytime

3. The quarantined email will display key details:

From, To, Subject, Date/Time
Attachments (if any)
Reason for quarantine

Actions you can take:

Restore – If the email is safe, it will be moved to your inbox
Trash – The email will be permanently deleted

Did you know?

You don’t need to take action on every quarantined email - Guardz will automatically delete them after a set period (the time will be noted in your alert email).