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Troubleshooting: How to Fix “Approval Required” Pop-up for Users
Troubleshooting: How to Fix “Approval Required” Pop-up for Users

Troubleshooting for the approval required pop up that users may receive

Updated over 3 months ago

Some users are reporting that when they attempt to access an awareness campaign via the email link, they receive a pop-up alerting them that approval is required.

To avoid having customers receive this message, when onboarding the customer, make sure to select “Consent on behalf of your organization.” Otherwise each user that needs to log in must consent on their own.

How to fix this for existing customers

  1. Login to the tenant's Azure/Entra portal (not the MSPs, the Customer's portal)

  2. Go to the Enterprise applications, find and click the Guardz Application (Guardz Dev)

  3. Go to Security —> Permissions and click Grant admin consent for Guardz

  4. Now, the users should be able to log in with no permission.


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