Overview:
Organizations can be permanently deleted from the Guardz platform.
This article explains how to delete your own organization or how to delete a customer organization under your MSP account.
Please note that this action is irreversible and will permanently delete all related data. If there is any information you need to keep, make sure to export it before deleting the organization. To add the organization back, you will need to sign in again and complete the onboarding process from scratch.
Prerequisites for Account Deletion:
Make sure you are the account admin in Guardz
Verify that all invoices are billed. If there are pending invoices that haven’t been paid, you won’t be able to delete the organization
For MSP accounts - you’ll need to first remove your managed customers and only then you’ll have the option to delete your own organization
Make sure to remove all installed SentinelOne agents
How to Delete an Organization:
Pay all Open Invoices
Go to 'Subscription & Billing'
Check the invoices section
Unpaid ones will have a red label
Click on ‘Pay’, and you’ll be forwarded to the billing system, where you can complete your payment
Remove the Relevant Customer
Navigate to the 'Customers' section
Hover over the client (record) and click on ‘Delete Customer’
Follow the steps as required
Confirm your choice
💡 Note:
This option applies only to MSP accounts that manage their customers in Guardz.
Additionally, before deleting a tenant from Guardz, all associated devices must first be removed (via the devices screen) to ensure proper disconnection and prevent errors.
Delete your Own Organization (If Needed)
Go to the Main Toolbar > ‘Delete Organization’
Follow the steps as required
Confirm your choice
Delete connected applications
Sign in to your primary directory’s admin account (Google or Microsoft), locate the connected Guardz applications, and delete them.
To fully remove Guardz Email Protection from Microsoft 365, check that no Guardz-related addresses remain under Exchange Information Governance – Global Settings and delete any Guardz-related transport rules from Exchange Admin Center – Transport Rules.
FAQs Account Delete
Question: How do I delete the Demo account?
Answer: In order to delete the demo account, navigate to the Customers section > locate the Demo account > click on "Delete Customer"
If at any point in the future you would like to add it back, please contact the Guardz support.
Question: How do I delete my account if I'm using the Small Business platform?
Answer: Deleting your own organization is done from ‘Delete Organization’
Go to the Main menu > ‘Delete Organization’.
Follow the steps as required and complete all the required prerequisites in case you haven’t done them yet.Question: Can i delete an account while SentinelOne agents are active?
Answer: A customer account cannot be deleted while SentinelOne agents are still active; the agents must first be uninstalled from the Guardz security controls page or migrated to another account via the SentinelOne console