Feature Overview
The new Randomize Email Delivery Time feature introduces natural variability to the timing of email sends within simulation campaigns. Enabled by default via a checkbox in campaign settings, this enhancement ensures a more realistic and effective testing environment by preventing bulk email delivery patterns.
How It Works
When the checkbox is enabled:
Emails are delivered at randomized times between the start of the simulation and 70% of the campaign duration.
This approach ensures users receive the simulation emails with enough time to engage meaningfully.
Randomized delivery occurs only during business hours:
9:00 AM – 5:00 PM, based on the MSP's local time zone (EN-US or AU).
The random schedule is automatically applied when:
The campaign is created.
New users are invited after the campaign has started (delivery is randomized within the time range from their invite time to the end of the campaign).
The campaign settings are edited (which regenerates send times).
Campaign Stop Behavior
If a campaign is stopped manually:
All unsent emails are immediately canceled.
No further emails will be sent.
You can review:
Which users did not receive their simulation.
The percentage of undelivered users when the campaign was stopped.
Visibility & Monitoring
The “Send At” column in the campaign UI displays rounded delivery times in 30-minute blocks.
Actual delivery times may vary slightly within each 30-minute window.
