What’s the Security Awareness Training about?
Security awareness training is a critical element of any organization’s cybersecurity strategy. If done well, it helps educate employees on security risks and best practices and how to identify and respond to potential threats.
85% of significant attacks start with the human factor. Security awareness training for users can help organizations reduce the risk of data breaches, malware infections, phishing attempts, and other malicious activities.
Organizations can ensure their data is secure and protected from cyberattacks by providing employees with the knowledge and skills they need to stay safe online.
Awareness Templates & Automation
Using the steps in the section below, configure and deploy awareness campaign templates for monthly, bi-monthly or quarterly campaigns, providing a truly “set and forget” experience. The templates allow the MSP to reuse sets of trainings and schedules, rather than recreating the trainings content and schedule each time new customers are added.
Global Campaign Setup: Easily set up campaign templates for all your customers at once. You can select all companies or specific companies.
Default Campaigns: Start with 12 predefined monthly campaigns, which can be customized in frequency, content and language.
Flexible Scheduling: Choose from predefined frequencies, set start dates and manage the order of campaigns.
Comprehensive Tracking: Monitor the status of each campaign, including completion rates and user engagement, directly from the Awareness Page.
Stop Campaign - The admin can stop and/or delete awareness templates, campaigns, and phishing simulations. Additionally there is an option to stop and then restart awareness templates. This action will prevent the sending of any future campaigns in the stopped template.
For each active campaign, you can view the progress of each user - when the email was sent to them, what group they're in, and their status. You can also go ahead and take action from this screen and invite new users to the campaign or, resend the campaign to the same users.
Security Awareness Training Capabilities
The main function is to create Awareness campaigns with the relevant topic and send it to the account users or specific groups.
The predefined topics contain 2-4 videos per sequence. Most of the videos also contain follow-up quizzes.
The admin can track the progress of each Awareness campaign and later use Awareness campaigns as an educational step on issues and send campaigns to specific users/groups as a remediation step.
The users will complete the Awareness training in the User Portal.
How to create Awareness training?
Required Language:
Choose the required languageCampaign Topic:
You can choose the campaign topic from the different suggested topics. Review Videos:
You have the option to review the videos in the campaign by clicking on each one of them.
Assign Users & Schedule:
Schedule Campaign:
Set the Start Date of the Awareness training.
If the date is set to today's date then the campaign will be sent immediately to the assigned employees.
If you choose a later start date, it'll be sent between 9-10 AM based on your local time on the selected date.
User Selection:
Choose the users you would like to target in the campaign:Users - select specific users you want to target in your campaign. You can invite additional users after the campaign goes live.
* This can be used for internal testing of the campaign as wellGroups - select the groups you want to target. The groups are reflected from your Google/Microsoft admin account.
Once you choose the groups, you’ll be shown the potential users to which the campaign will be assigned.
Note: New users added to a Template after the start date will automatically receive only future campaigns within the Template. Admins can manually send any previous training to newly added users.
Send the campaign:
Review the message and send the email to your users:Send from Guardz - the end user will receive the Awareness campaign from Guardz’s email address.
It’s quick and easy! But you won’t be able to edit the email - subject, copy, and email address it’ll be sent fromOpen in your Email - using this, your own email will open, and you’ll need to send the email from there. This will allow you to customize the email subject and the body fully. DO NOT change the URLs.
Assign without Email - You can assign the campaign to the users without sending them an official email. Accessing the user portal can be done using other ways.
Track Progress - Once the campaign is sent to the users, you can track the progress of the campaigns under ‘Active Campaigns’ located in the main module screen.
For each active campaign, you can view the progress of each user - when the email was sent to them, what group they're in, and their status. You can also go ahead and take action from this screen and invite new users to the campaign or, alternatively, resend the campaign to the same users.
Note: New users that are added to campaigns will automatically receive any campaigns that are scheduled to be sent after the new user has been added. They will also receive any future campaigns within a given template. \
💡 We have created the User Portal Guide so you can send it to your users before sending the Awareness campaign so they know better what to expect.
Supported Languages for Awareness Training
Dutch
English
Hebrew
Spanish
French
Awareness Issue
The issues related to the Awareness Training will appear after 14 days when users still need to complete the campaign or when no campaign has been created for the user.
FAQ
Question: My client is trying to complete an awareness training but the system is saying they need approval. How do I do that?
📍Answer: Review the tenant permission settings and make sure you have granted Guardz access for all users/everyone. This setting will grant them access to complete their trainings.
Question: Some of the cloud data detections were manually marked as resolved but were not remediated. What can I do about this?
📍Answer: If the detections were marked resolved but were not properly remediated, their status will reopen after the next scan if there is still an issue and will trigger auto-remediation.
Question:Will the new videos automatically replace the old ones?
📍Answer: Yes, the transition is seamless. All campaigns created on or after November 7th will automatically use the updated videos, while any currently active campaigns will continue with the existing ones for a month.
Question: Do I need to do anything to enable this update?
📍Answer: No action is required. The new videos will roll out automatically on November 16, 2024.
Question: What happens to my Active Campaigns?
📍Answer: Active Campaigns will keep using the old videos until completed.
Question: What happens to my Active Templates?
📍Answer: Active templates with content that has already been sent to users will continue displaying the old videos for one month. After that, the old videos will no longer be available.
For any unsent content, active templates will automatically switch to the new videos as scheduled.
Question: What will happen to the old videos? Will I still be able to see them?
📍Answer: The old videos will be phased out for new campaigns and templates, but they will remain accessible for any campaigns already in progress for a month.
Question: Which languages will the new content be available in?
📍Answer: The new content will be available in the same languages as before: Dutch, English, Hebrew, Spanish, and French.
Question: Are there plans for more videos or additional content in the future?
📍Answer: Yes, we are continuously expanding our Awareness Training Video Library. In the coming months, you can expect new videos that cover advanced security topics and emerging threats, with a focus on keeping content engaging and relevant. Our goal is to provide a comprehensive library that meets a wide range of security awareness needs for all users.
Question: Can I suggest a topic for a video?
📍Answer: Absolutely! Please share your suggestion in our chat, and we’ll do our best to incorporate it into our future content.