What is it all about?
Guardz provides native integrations with several Professional Services Automation (PSA) platforms. These integrations allow security events and issues detected in Guardz to be automatically opened as tickets (or cases) in the connected system. This ensures that alerts are tracked, assigned, and resolved using the same operational workflows your team already manages.
Core Functionality
Automatic Ticket Creation
When Guardz identifies an issue — for example, a compromised account, phishing incident, or endpoint risk — the platform generates a corresponding ticket in the connected PSA/ITSM system.
Synchronization of Data
The ticket includes key details from Guardz, such as event type, severity, and description. This enables technicians to work on incidents without switching platforms.
Seamless Workflow Alignment
Because the tickets are created in your existing PSA/ITSM, you can use the same processes for assignment, escalation, and closure that you already follow for other operational issues.
Supported Integrations
ConnectWise PSA – issues detected in Guardz can be opened as tickets in ConnectWise using API authentication and role-based access.
Autotask – Guardz connects via API credentials to create and manage tickets directly in Autotask.
SuperOps – security events are translated into SuperOps tickets using technician roles and API tokens.
ServiceNow – Guardz integrates with both Incident Management and Case Management, depending on the workflow required. Tickets are created in the relevant ServiceNow instance with appropriate permissions.
Enabling the Integrations: Step-by-Step
All action items required on both the Guardz side and the PSA platform side are detailed in separate articles, with each article dedicated to a specific platform.
As for sync time expectations (once the integration is properly setup, data is updated in near real-time, typically within a few minutes.