Manage Your Subscriptions
MSPs and their customers will always start with a 2-week free trial and should be assigned to the Pro plan to receive ongoing security and support from the platform.
MSPs can claim the "Community Shield" plan for your own organization at any time.
Plans & Statuses:
Trial [Free]
You and any new customers receive a 14-day free trial that includes:
Access to all the security controls
10 prospecting reports (MSPs only)
After the free trial, you will be prompted to subscribe to the pro plan or the subscription will expire.
Community Shield [Free, Internal Use, NFR, No Commitment]
Secure your MSP business quickly and effortlessly with the Guardz Community Shield plan, our gift to you with no commitment required! Qualified MSPs get the complete protection for free, including:
Access to all the security controls
Access to the growth hub
10 prospecting reports
And more!
Pro [Monthly or Annual Commitment, Volume Discounts, Monthly Payments]
Upgrading to the Pro plan includes:Access to all the security controls
Access to the growth hub
100 prospecting reports per year
White glove onboarding
A dedicated Customer Success Manager
Personalized sales training
Prioritized technical support
White labeling
Coming Soon: Ultimate [scalable]
Upgrading to the Ultimate plan provides the most advanced protection and insurance coverage. It includes all of the benefits of the Pro plan plus:
Unlimited prospecting reports per year
24/7 MDR
EDR Integrations
Note: that paid subscriptions are per each active user license. Subscriptions are paid monthly based on the chosen plan. You can view and modify the active users in User Management.
Note: If you choose to assign or unassign users (or organizations) to paid plans, those changes will be adjusted automatically on your next invoice (prorated).
⏩️ More information about what is included with which plans can be found on the Pricing page.
Expired Accounts
After the free trial, the subscription will be downgraded if Community Shield or Pro plans are not active. The impact to your platform includes:
Disabled email protection
No remediations and playbooks for detected issues
Only basic information for detected issues
Limited visibility of the Users Management page
Only previous Awareness campaigns are viewable
Less frequent scans of External Footprint
Navigating to the Subscription & Billing page
To get to the Subscription & Billing page: Go to your avatar > Subscription & Billing.
The MSP View
The MSP view of Subscription & Billing is a high-level view of all of your customers, designed to streamline the management of your MSP plan and easily assign customers to plans.
Here you can view information about your customers, such as the number of paid users (active user licenses). You can also take actions, such as:
Changing your MSP plan
Adding/removing customers
Adding/removing users
Assigning/unassigning plans to users
Updating your billing information
Managing your invoices
Some of these actions will take you to User Management. Learn more in the User Management article.
💡 Note: The Payment Method and Billing Information sections must be filled out to perform a subscription upgrade.
Canceling a Subscription
If you choose to cancel your MSP subscription or your customer’s subscription, the account will be downgraded to expired status at the end of the commitment period and no new invoices will be issued.
If you or your customer is in a free trial, no invoice will be issued, and the subscription will be downgraded to an expired plan at the end of the trial.
To completely delete a customer account or your MSP account, read the Account Delete article.
💡 Note: Canceling the subscription will not delete the account.
The MSP Customer View
MSP customers can see their plan status and the number of paid users. They cannot see the pricing and are referred to their MSP for more details.
The Self-Managed Business View
If you’re a self-managed business, you can see your plan status and number of paid users. You can manage your subscription, invoices, and billing information.
FAQ Subscription & Billing
Question: How can I upgrade my subscription?
📍Answer: To upgrade your subscription, go to the Subscription & Billing page (go to your avatar > Subscription & Billing). Select “Upgrade” on the plan of your choice.
Question: Why can’t I upgrade my subscription?
📍Answer: Please make sure the following requirements are met:
You are either an Admin user, assigned to a Guardz Admin role in an MSP account, or a self-managed account. Note that MSPs customers are not able to upgrade their own subscriptions.
You have activated “cloud directory sync” on your own account (integrated your Google Workspace or Microsoft 365 account).
You’ve filled out the Payment Method and Billing Details sections on the Subscription & Billing page.
Question: Why are some features not accessible to me?
📍Answer: This is likely because you need to upgrade your account (more information about what is included with which plans can be found on the Pricing page). If this is not the reason, check to make sure you’ve paid your invoices.