Deleting Your Own MSP Account
Organizations can be permanently deleted from the Guardz platform.
This article explains how to delete your own organization or how to delete a customer organization under your MSP account.
Please note that this action is irreversible and will permanently delete all related data. If there is any information you need to keep, make sure to export it before deleting the organization. To add the organization back, you will need to sign in again and complete the onboarding process from scratch.
⚠️ Before You Delete — Common Blockers and How to Clear Them
Confirm you are the account admin in Guardz
Only the account admin can delete an organization. If you are not the admin, ask the account admin to perform the deletion or grant you admin access first.
Pay all open invoices
Go to Subscription & Billing → Invoices. Any unpaid invoice will have a red label — click Pay and complete payment through the billing system. The system will not allow deletion until all invoices are settled.
Billing managed through Pax8? The invoice status is controlled outside Guardz. To proceed with deletion when Pax8 is blocking the operation, you will need to initiate the delete from the Pax8 console rather than from Guardz.
Unassign the subscription before deleting
Go to Subscription & Billing → Unassign Plan and cancel the tenant's subscription. Canceling a subscription or trial does not delete the account — the customer record still exists until it is manually deleted.
For MSP accounts: remove all managed customers first
Navigate to the Customers section and delete each managed customer before deleting your own organization. You will not see the Delete Organization option until all customer records have been removed.
Remove all devices — and decommission SentinelOne agents in the S1 console
Removing a device in Guardz only deletes the record. If the SentinelOne agent is still installed on the endpoint, it will re-register automatically and the deletion will fail with an "active endpoints" error.
You must complete both steps:
Remove all devices from the Devices page in Guardz.
Open the SentinelOne console, use the Decommissioned Agents filter to reveal any hidden devices, and decommission the agents there.
💡 Device unreachable? If a device no longer exists or you cannot access it to uninstall the agent, click Remove again in Guardz — the device will be force-removed without waiting for an uninstall confirmation from the endpoint.
Disconnect Microsoft 365 integrations
If the tenant uses Microsoft 365, complete these cleanup steps before deleting. Otherwise, Guardz-linked rules and connectors will remain active in the M365 tenant even after the customer is removed from Guardz:
Deactivate all security controls in Guardz for the tenant.
Remove all Guardz-related addresses from Exchange Information Governance → Global Settings.
Delete all Guardz-related transport rules from Exchange Admin Center → Transport Rules.
Remove Guardz applications from the customer's M365 tenant: sign into the primary directory admin account, locate the connected Guardz apps, and delete them.
Note: Any allow/block lists from the old tenant are not transferred automatically. Export them before completing the deletion if you need to preserve them.
Export any data you need before deleting
Deletion is permanent and irreversible. Export any logs, reports, or configuration data you want to keep before confirming deletion — there is no way to recover this data afterwards.
Still blocked after completing all steps?
If you've worked through the checklist and still see the error "You cannot delete this organization — We can't process your request, please try again later," contact Guardz support. A human agent can inspect your account directly and clear any remaining blockers from the backend.
How to Delete an Organization:
Pay all Open Invoices
Go to 'Subscription & Billing'
Check the invoices section
Unpaid ones will have a red label
Click on ‘Pay’, and you’ll be forwarded to the billing system, where you can complete your payment
Remove the Relevant Customer
Navigate to the 'Customers' section
Hover over the client (record) and click on ‘Delete Customer’
Follow the steps as required
Confirm your choice
💡 Note:
This option applies only to MSP accounts that manage their customers in Guardz.
Additionally, before deleting a tenant from Guardz, all associated devices must first be removed (via the devices screen) to ensure proper disconnection and prevent errors.
Delete your Own Organization (If Needed)
Go to the Main Toolbar > ‘Delete Organization’
Follow the steps as required
Confirm your choice
Delete connected applications
Sign in to your primary directory’s admin account (Google or Microsoft), locate the connected Guardz applications, and delete them.
To fully remove Guardz Email Protection from Microsoft 365, check that no Guardz-related addresses remain under Exchange Information Governance – Global Settings and delete any Guardz-related transport rules from Exchange Admin Center – Transport Rules.
Switching Off Services for a Tenant (End-Customer)
Deactivate Security Controls in Guardz
Remove all devices on the Devices page
Decommission SentinelOne agents in the SentinelOne console (otherwise they re-register)
For Email Protection, follow the "Switching to Check Point Email Protection via Guardz" cleanup steps to remove rules/connectors
Remove Guardz apps from the customer's M365/GWS tenant
Contact support if the device or tenant is no longer reachable.
FAQs Account Delete
Question: How do I delete the Demo account?
Answer: In order to delete the demo account, navigate to the Customers section > locate the Demo account > click on "Delete Customer"
If at any point in the future you would like to add it back, please contact the Guardz support.
Question: How do I delete my account if I'm using the Small Business platform?
Answer: Deleting your own organization is done from ‘Delete Organization’
Go to the Main menu > ‘Delete Organization’.
Follow the steps as required and complete all the required prerequisites in case you haven’t done them yet.Question: Can i delete an account while SentinelOne agents are active?
Answer: A customer account cannot be deleted while SentinelOne agents are still active; the agents must first be uninstalled from the Guardz security controls page or migrated to another account via the SentinelOne console